Frequently Asked Questions

We do not customize orders as we make everything is large batches and have dies to cut the leather at specific dimensions. This process is what helps us keep the product at an affordable to cost you.

Do you use real leather?
Yes, all our products are made with real leather. We use genuine suede, buffalo and cow leather on our products. The only synthetic material on our leather products is the faux fur lining.

How do I measure my neck?
In order to determine your correct size, use a fabric ruler around your neck and add roughly a fingers width to the measurement for some breathing room. If you do not have a fabric ruler you can use a string and then lay it flat against a straight ruler or measuring tape. The sizes are universal and not based on gender.

Do you offer discreet shipping?
Yes, all our shipments are sent out in discreet plain boxes or envelopes and the duties information will not indicate the nature of what is in the parcel.

I can't see my tracking information.
For US residents the tracking information only becomes available once it reaches the border as we dispatch the parcels from Canada. It will take roughly 3 business days to arrive at your destination once the parcel crosses into the United States. Don't worry, you will not incur duty charges as we have it covered!

Do I have to pay duties?
The United States or Canadain customers do not pay brokerage or duties.  Luxurious Bliss covers all of those costs. If you live outside of North American you will incur duty costs and we can not mark your parcel as a gift.